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Free Shipping on all orders over $75
Free Shipping on all orders over $75

Frequently Asked Questions

Payment

We accept all major credit cards. For large orders and corporate accounts, we can establish 30-day terms. Contact us sales@mcsquares.com for details.

Check that you’re entering the discount code exactly as it appears (case sensitive) and check that the code has not expired. Also check the terms and conditions of your code. If the item is in a certain category the discount may not be valid on this product. If it’s still not working, please contact us sales@mcsquares.com and our team will help you.

We work with schools and universities all the time! Contact us sales@mcsquares.com with the name of your institution for more details.

Orders

If your order has not shipped, we can cancel it. Contact us sales@mcsquares.com with your order number to cancel.

If your order has not shipped, we most likely can help you change it. Contact us sales@mcsquares.com with your order number and requested changes.

We review each order before it ships, but sometimes we make mistakes, We’re so sorry if this happened to you. Please contact us sales@mcsquares.com with your order number and details of the mistake. We’ll get it straightened out.

Refunds

We have a 30-day love it or return it policy for all our products.

Oh no! We inspect every order prior to shipping but may have made a mistake. Contact us contact@mcsquares.com and our team will straighten it out.

We have specific warranties for each of our products. Please visit the product page for more information.
Delivery

Our products are typically in stock and ship within a day or two. Larger items like Floating Whiteboards and Rolling Easels may have a lead time of 2-3 weeks depending on quantity. Shipping is always free in the United States.

You received an email with tracking information when your order shipped. If your order shows that it was delivered but it has not arrived, please contact us contact@mcsquares.com

We make everything in Denver, CO. The majority of our materials are made in America with just a few exceptions.

Wholesale

Yes! We love our wholesale partners. For more information about qualifying for wholesale terms, contact us! sales@mcsquares.com

Stickies

Stickies stick to smooth surfaces such as glass, stainless steel, kitchen cabinets, televisions, whiteboards, etc.

In RARE circumstances, Stickies will adhere to some glossy latex paint. Stickies come with a testing swatch - use this first to make sure there are no issues with your paint.

Clean the face of your Stickies with a soft damp cloth (we recommend microfiber). For stubborn ink, use a solution of 50% rubbing alcohol/50% water. Clean the back of your Stickies with water to refresh the suction.

Custom Stickies with your logo or unique print are available with a minimum order quantity of 5,000. Contact us for details. sales@mcsquares.com

Tiles

Tiles have both magnets and micro-suction. They stick to any magnetic surface including whiteboards, and smooth surfaces like glass and stainless steel.

Clean the face of your Tiles with a soft damp cloth (we recommend microfiber). For stubborn ink, use a solution of 50% rubbing alcohol/50% water. Clean the back of your Tiles with water to refresh the suction.

Use any dry-erase markers, wet-erase markers, liquid chalk and dry-erase crayons.

Tablets

Tablets have strong magnets that will stick to high quality whiteboards and any magnetic metallic surface.

Use any dry-erase markers, wet-erase markers, liquid chalk and dry-erase crayons.

Clean your Tablet with a soft damp cloth (we recommend microfiber). For stubborn ink, use a solution of 50% rubbing alcohol/50% water.

Yes! McSquares can make custom templates with a minimum order. Contact us for details sales@mcsquares.com. You can also print your own template to 8.5” x 11” paper and slip it under the acrylic top.

Floating Whiteboards

Clean the face of your Whiteboard with a soft damp cloth (we recommend microfiber). For stubborn ink, use a solution of 50% rubbing alcohol/50% water.

Use any dry-erase markers, wet-erase markers, liquid chalk and dry-erase crayons.

mcSquares Floating Whiteboards feature an easy-to-install OctoCleat hanging system and come with a template for hanging your board vertically, horizontally or diagonally.

Surfaces

Surfaces feature micro-suction pads that will adhere them in place to your desk, and will stick to smooth surfaces such as glass, stainless steel, kitchen cabinets, televisions, whiteboards, etc. 

Clean the face of your Surface with a soft damp cloth (we recommend microfiber). For stubborn ink, use a solution of 50% rubbing alcohol/50% water. Clean the back of your Surface with water to refresh the suction.

Use any dry-erase markers, wet-erase markers, liquid chalk and dry-erase crayons.

Yes! McSquares can make custom Surfaces with a minimum order. Contact us for details sales@mcsquares.com.

Tackie Markers

Tackie Markers are different than dry-erase markers. They are smudge-free so you don’t accidentally erase your work. When you’re ready to erase them, use a damp cloth (we recommend microfiber).

If you leave the cap off your Tackie Marker for more than a minute, it could dry out. To fix it:
Run the tip under water for one second.
Draw on a piece of paper to pull excess water from the tip
Put the cap on.
Shake the marker for two seconds.
The pen should work now. If not, repeat steps 2-4.

Anti-Gravity Markers

Anti-Gravity Markers are dry-erase. Wipe clean with a dry eraser such as felt or microfiber. For older whiteboards that do not easily erase, we recommend cleaning with a solution of 50% rubbing alcohol/50% water.

If you leave the cap off your Anti-Gravity Marker for more than a minute or store it vertically, it could dry out. To fix it:
Run the tip under water for one second.
Draw on a piece of paper to pull excess water from the tip
Put the cap on.
Shake the marker for two seconds.
The pen should work now. If not, repeat steps 2-4.

We are a small team of designers and engineers dedicated to bring you tools that cultivate collaboration and inspire creativity.