mcSquares Limited Warranty

mcSquares provides a 30-Day Return Window (see Return of Non-Defective Products below) and the following limited warranty. This limited warranty extends only to the original purchaser.

mcSquares warrants this product and its parts against manufacturing defects for fifteen years from the original ship date. During this period, mcSquares will repair or replace defective parts with new or reconditioned parts at mcSquares’s option, without charge to you.

The mcSquares dry-erase surfaces are considered a consumable product, and as such is warranted against ghosting and cracking for 2 years. 

Shipping fees incurred from returns for under-warranty service in the first 30-days will be paid by mcSquares. All shipping fees both to and from mcSquares following this 30-day period must be paid by the customer. All returns, both during and following the 30-day period, must be affected via the Procedures for Obtaining Warranty Service described below.

 

mcSquares makes no other warranty, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or conformity to any representation or description, with respect to this computer other than as set forth below. mcSquares makes no warranty or representation, either express or implied, with respect to any other manufacturer’s product or documentation, its quality, performance, merchantability, fitness for a particular purpose, or conformity to any representation or description.

Except as provided below, mcSquares is not liable for any loss, cost, expense, inconvenience or damage that may result from use or inability to use the computer. Under no circumstances shall mcSquares be liable for any loss, cost, expense, inconvenience or damage exceeding the purchase price of the computer.

The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent or employee is authorized to make any modification, extension or addition to this warranty.

 

Warranty Conditions

The above Limited Warranty is subject to the following conditions:

  1. This warranty extends only to products distributed and/or sold by mcSquares. It is effective only if the products are purchased and operated in theUSA. (Within the USA including US 48 States, Alaska andHawaii.)
  2. This warranty covers only normal use. mcSquares shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii) disasters such as fire, flood, lightning or improper electric current; or (iii) service or alteration by anyone other than an authorized mcSquares representative.
  3. You must retain your bill of sale or other proof of purchase to receive warranty service.
  4. No warranty extension will be granted for any replacement part(s) furnished to the purchaser in fulfillment of this warranty.

 

Return of Non-Defective Products

A non-defective product may be returned to mcSquares within thirty (30) days of the invoice date for a refund of the original purchase price with the following amendments/fees:

  1. mcSquares will refund neither the original shipping cost nor the shipping and handling fees incurred from the products return.
  2. No refund will be granted for products which have been opened, used, or tampered with in any way which jeopardized mcSquares’s ability to remarket or resell the product. mcSquares maintains full discretion in decisions regarding a products fitness for return.
  3. Quantity purchases of five systems or more are not eligible for return.
  4. Upon receiving the computer, mcSquares will repair or replace your computer (at mcSquares’s discretion) and will ship it back to you within 2 weeks (dependent on parts availability) via UPS.
  5. Cross-exchange (Parts only): You will need to provide a valid credit card number as a deposit guarantee when the RMA number is issued. Once approval has been obtained on your credit card, the part(s) will be shipped UPS. You will need to ship defective part(s) back to mcSquares within 15 days to avoid charges to your credit card. If such charges are incurred, the shipped part(s) will be billed at the then current price.
  6. mcSquares will pay for shipping to and from the customer only within the first thirty days following the original product ship date. Following this 30-day period all shipping fees both for under warranty and post warranty repairs are the sole responsibility of the customer. The customer also assumes full liability for losses or damages resulting from shipping as well as all responsibility to pursue remuneration for such issues with their selected carrier.

 

 

Support Contact:

support@mcsquares.com

877.537.2227  

WARRANTY EXCLUSIONS

mcSquares is not responsible for any loss of work (“down time”) caused by a product requiring service. This warranty is null and void if the defect or malfunction was due to damage resulting from operation not within manufacturer specifications. It will also be null and void if there are indications of misuse and/or abuse. mcSquares has the option of voiding the warranty if any one other than an mcSquares technician attempts to service the product. mcSquares will not warrant any problems arising from an act of God (lighting, flooding, tornado, etc.), electrical spikes or surges, or problems arising out of hardware, software, or additional devices added to complement any system/component bought at mcSquares. Under no circumstances will mcSquares be responsible for any refund or remuneration exceeding the original purchase price of the product less any shipping fees. mcSquares will not be held responsible for typographical errors on sales receipts, repair tickets, or on our website. mcSquares makes every effort to make sure all information on our website is correct.